Apilo

Apilo Support – tailored to your needs

 

Grow your business with Apilo Support Plans. Get faster help via a dedicated hotline, expert configuration support, and one-on-one consultation or training. Choose the support that works best for you!

Most Popular
STANDARD
In subscription
BUSINESS
70 EUR
Most Popular
VIP
190 EUR
MAX
355 EUR
What is included in the plan:
SLA (response time)
in order
8 hrs.
3 hrs.
1 hr.
Support hours
8am – 6pm
8am – 6pm
8am – 6pm
8am – 6pm
Premium dedicated hotline
Dedicated email queue
Dedicated Account Manager
Configuration Support
1 hr/mo.
3 hrs/mo.
Employee training
? Usługa dostępna jednorazowo po wykupieniu planu.
1 hr.
3 hrs.
Phone support
? Rozmowy są podejmowane według kolejności - nie gwarantujemy dostępności konsultantów. W pakiecie Standard maksymalny czas rozmowy 15 min.
Email Support
AI Chat + expert support
Knowledge base
Additional options available for all plans:
Emplyee training
Each additional hour: 35 EUR
Each additional hour: 35 EUR
Each additional hour: 35 EUR
Each additional hour: 35 EUR
Expert consultations
? Online meetings where an expert answers questions regarding system configuration.
Each additional hour: 35 EUR
Each additional hour: 35 EUR
Each additional hour: 35 EUR
Each additional hour: 35 EUR
Account audit
Each additional hour from 105 EUR
Each additional hour from 105 EUR
Each additional hour from 105 EUR
Each additional hour from 105 EUR

 

Prices are charged per month.
Net prices – 23%VAT applies. 

Customer first 

Every business is different.

That’s why we offer four dedicated support plans tailored to your needs. Choose the right one and get expert support for your Apilo!

  • experienced specialist
  • premium dedicated hotline
  • your preferred contact time and channel
  • training, audits and consultations

 

Apilo Support Plans Which one should you choose?

 

STANDARD

Included in your subscription. Reliable everyday support via mail, AI chat, and phone (max 15 min calls).

BUSINESS

Most popular. Faster response times, dedicated email queue, and Premium hotline. 

VIP

Recommended for professionals who need fast, comprehensive support. Get responses within 3 hour, with a dedicated account manager, onfiguration help and Premium hotline. 

MAX

Full, all-inclusive support. Included everything from other plans plus 3 hours of system setup support and 3 hours of team training. Responses within 1 hour.